Over the last two weeks Hunter and I had conversations with two people from very different backgrounds to help showcase the need for, but also the value of developing customer feedback loops in your engagements. Maxine Teller of Maximize Strategies shared her experiences supporting customer journeys with change. Samit Saini shared his own journey from the end user to the service adoption specialist.
This week Hunter and Jay enter the world of Information Management and Information Architecture. Information Management and Information Architecture are key components to the usability of an information system – IM helps you know the processes for managing tacit knowledge, documenting it as elicit knowledge, and finally recording it as authoritative, or records. IA is all about how your people FIND that information, how it’s organized. To aid in the conversation, Jay and Hunter are very thankful to have solution architects Erin Glenn and Matt Barns to join us and tell their stories.
Change Management is a vast topic, and no one in Information Technology is ever given the time, money, or respect that Change Management deserves, yet it remains an integral part of any Digital Transformation. During this episode, Hunter and Jay dig into the importance of Change Management and provide some tips for gaining buy-in and money as well as some quick tips to roll out the starting line.
On the Spot is proud to announce our new podcast: Buzzkill! Buzzkill is all about the things nobody has time to talk about and the importance of them: Change Management, Governance, Information Architecture, Sustainable Adoption. There are TONS of things that IT organizations need to consider, but due to resource constraints, they rarely have the… Continue Reading →
Recorded March 3, 2018, Jay Leask and Craig Jahnke continue the Cloud Series by diving into the importance of a proper readiness assessment when considering a move to the cloud. Primary categories of discussion included cloud viability for business and legacy applications, up-front and hidden costs, brand and type of cloud (such as brands, private vs multi-tenant, and data segregation options), governance, and migration preparedness.
In today’s On the SPOT News Brief, Jay Leask and Craig Jahnke introduce a new series of upcoming episodes around Security and Compliance in the Cloud. We know the cloud offers the combined resources and finances of hundreds of thousands of organizations, but why does that give it a chance to be more secure than your on premises infrastructure? And what considerations do you need to keep in mind when you plan your move? In the coming weeks we will dig into each of the topics discussed today.