Buzzkill E10 – Defining Success in Modern IT Projects

This week on Buzzkill, Jay and Hunter discuss what it means to successfully roll out technology in today’s climate. We discuss traditional IT success criteria, budget and time, but then dig into adoption and value. We posit that a modern IT rollout must consider adoption and value across the entire project, from planning through implementation to training and metrics.

Buzzkill E9 – Communications Pitfalls and Information Technology

This episode explores important aspects of communication, including how communication between IT and the organization is vital both to implementations and ongoing operations.

Though the stereotype of the cynical, introverted and sheltered IT admin may have some legitimacy, there are increasingly many kinds of people IT. Though this means there may be more sociality and better communication skills among IT members than in years past, it’s still very important to hone in on and improve IT communication skills on a regular basis.

#OTSTWIT E16 – Boot Camp: What is Teams?

After weeks of new features and deep dives into various capabilities that compliment the Teams platform, Jay and Craig decided to go back to basics. This Week in Teams we provide an introduction to #MicrosoftTeams. We talk about what Teams IS: the hub for M365 but also the hub for the enterprise with its ever-expanding extensibility. We also talked about the base for Teams: SharePoint, OneDrive, and Exchange Server. And, we discussed if a Team should be Organizational or Functional (sneak peek: It depends).

Buzzkill E8 – The Customer Feedback Loop

Over the last two weeks Hunter and I had conversations with two people from very different backgrounds to help showcase the need for, but also the value of developing customer feedback loops in your engagements. Maxine Teller of Maximize Strategies shared her experiences supporting customer journeys with change. Samit Saini shared his own journey from the end user to the service adoption specialist.

Buzzkill E7 – The Curious Case of Shadow IT

It’s a regular struggle between end users and the IT shop: features versus security (and budget, and time, and actual value vs perceived value). The list is actually a lot longer than that, but the general point is this: end users, the drivers for mission success, often feel as though the technical solutions provided to them miss the mark and your Information Technology team feels as though end users don’t understand the unrealistic burden being put on IT to support the business. Sound familiar?

In this conversation Hunter and Jay discuss the Shadow IT problem and provide strategies for combatting it – but the focus isn’t on simply locking down your network, it’s understanding the problem and providing solutions that remove the symptoms causing it.

This Week in Teams #OTSTWIT E14 – August 3, 2020

This week, Craig and Jay invite Bobby Chang, a Microsoft Business Apps Technical Specialist for the US Federal/Civilian market, to talk about DataFlex. DataFlex Pro and DataFlex for Teams were recently announced at Microsoft Inspire and in this conversation Bobby tells us why this is important, not just to technologists, but to end users and the business side of your enterprise.

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