In this episode, we spoke with Amie Seisay about considerations organizations should have when building their IT teams. We had a great time exploring some of the reasons why, when it comes to strategy, communication, change management and other aspects of project implementation, having a diverse team is essential. We all agreed organizations really need more than developers and administrators to get things done. Training, communication and project management skills are fundamentally necessary in getting things done!
This week on Buzzkill, Jay and Hunter discuss what it means to successfully roll out technology in today’s climate. We discuss traditional IT success criteria, budget and time, but then dig into adoption and value. We posit that a modern IT rollout must consider adoption and value across the entire project, from planning through implementation to training and metrics.
This episode explores important aspects of communication, including how communication between IT and the organization is vital both to implementations and ongoing operations.
Though the stereotype of the cynical, introverted and sheltered IT admin may have some legitimacy, there are increasingly many kinds of people IT. Though this means there may be more sociality and better communication skills among IT members than in years past, it’s still very important to hone in on and improve IT communication skills on a regular basis.
Over the last two weeks Hunter and I had conversations with two people from very different backgrounds to help showcase the need for, but also the value of developing customer feedback loops in your engagements. Maxine Teller of Maximize Strategies shared her experiences supporting customer journeys with change. Samit Saini shared his own journey from the end user to the service adoption specialist.
It’s a regular struggle between end users and the IT shop: features versus security (and budget, and time, and actual value vs perceived value). The list is actually a lot longer than that, but the general point is this: end users, the drivers for mission success, often feel as though the technical solutions provided to them miss the mark and your Information Technology team feels as though end users don’t understand the unrealistic burden being put on IT to support the business. Sound familiar?
In this conversation Hunter and Jay discuss the Shadow IT problem and provide strategies for combatting it – but the focus isn’t on simply locking down your network, it’s understanding the problem and providing solutions that remove the symptoms causing it.
This week Hunter and Jay enter the world of Information Management and Information Architecture. Information Management and Information Architecture are key components to the usability of an information system – IM helps you know the processes for managing tacit knowledge, documenting it as elicit knowledge, and finally recording it as authoritative, or records. IA is all about how your people FIND that information, how it’s organized. To aid in the conversation, Jay and Hunter are very thankful to have solution architects Erin Glenn and Matt Barns to join us and tell their stories.
This week we invite Federal consultant Amanda Musselwhite. of Booz Allen Hamilton, to talk Governance. Last Week, Hunter and Jay introduced a number of key Governance theories and suggestions on how to get started with your governance plan, but sometimes it helps to hear it from someone else. Amanda, a Governance consultant for over 15… Continue Reading →
In this episode Hunter and Jay dig into the business conversation around WHAT is a governance plan, WHY it provides future proofing in an age of rapid technological change, WHO should be included (because it can’t just be just an IT thing), and HOW you get started.
Change Management is a vast topic, and no one in Information Technology is ever given the time, money, or respect that Change Management deserves, yet it remains an integral part of any Digital Transformation. During this episode, Hunter and Jay dig into the importance of Change Management and provide some tips for gaining buy-in and money as well as some quick tips to roll out the starting line.
On the Spot is proud to announce our new podcast: Buzzkill! Buzzkill is all about the things nobody has time to talk about and the importance of them: Change Management, Governance, Information Architecture, Sustainable Adoption. There are TONS of things that IT organizations need to consider, but due to resource constraints, they rarely have the… Continue Reading →