This week on Buzzkill, Jay and Hunter discuss what it means to successfully roll out technology in today’s climate. We discuss traditional IT success criteria, budget and time, but then dig into adoption and value. We posit that a modern IT rollout must consider adoption and value across the entire project, from planning through implementation to training and metrics.
Over the last two weeks Hunter and I had conversations with two people from very different backgrounds to help showcase the need for, but also the value of developing customer feedback loops in your engagements. Maxine Teller of Maximize Strategies shared her experiences supporting customer journeys with change. Samit Saini shared his own journey from the end user to the service adoption specialist.
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